FAQs
What do I do in case of an unauthorised transaction on my lost or stolen debit card?
If you suspect there are unauthorised transactions in your account, please click here report it to us
Follow the below steps to block your card in case of an unauthorised transaction:
- Step 1: Log in to Online Banking or SC Mobile
- Step 2: Select “Help & Services”
- Step 3: Go to “Card Management” and select “Report Lost/Stolen Card”
- Step 4: Follow the instructions on the screen
- Step 5: Upon completion, your card will be blocked and a replacement card will be sent to your registered mailing address
You are liable for all unauthorised card transactions on your credit card before you notify us of its loss, theft or disclosure/compromise.
To know more, please refer to the Limited Liability Policy reflecting under Important Information section on our website.
Click here to register for Online Banking or SC Mobile.
