FAQs
I RECEIVED AN ALERT ABOUT AN UNAUTHORISED TRANSACTION DONE THROUGH ONLINE BANKING? WHAT SHOULD I DO?
If you suspect that there is an unauthorised transaction in your account, please report it to us
The only way anyone can access your Online Banking account is by entering your unique login ID and password. Please ensure that your login ID & password are secure and not shared with anyone.
Follow the below steps to block your card in case of an unauthorised transaction:
Step 1: Log in to Online Banking or SC Mobile
Step 2: Select “Help & Services”
Step 3: Go to “Card Management” and select “Report Lost/Stolen Card”
Step 4: Follow the instructions on the screen
Step 5: Upon completion, your card will be blocked and a replacement card will be sent to your registered mailing address
Click here to register for Online Banking or SC Mobile.
